Terms of Service

1. Who is agreeing to what

These terms are between you and [COMPANY LEGAL NAME] ("we", "us"), and they cover your use of AhsomO.

If your employer bought AhsomO, their agreement with us governs the service itself — what it costs, what we owe them, how long it runs. These terms cover your own use of it. Where the two conflict on something to do with the service, their agreement wins.

2. Accounts

There are three ways to get an account, and they are not equivalent:

• Joining a company with its join code. The code is the only thing standing between an outsider and the inside of a company's workspace, so treat it as a shared password: don't post it publicly, and tell an administrator if it gets out. They can replace it at any time, which immediately kills the old one. Everyone who joins this way starts as an employee — the code cannot be used to grant yourself any other role.
• Creating a company. This is a paid subscription — you choose a plan and a number of seats, and the card is charged before the company can be used (see section 6). You become its administrator, which means you can see and change things belonging to everyone in it, and you are the person responsible for what it costs. Don't create a company you aren't authorised to represent or to buy for.
• Registering a volunteering account. For nonprofits and community groups with no company here. Your public postings are shown to every company using AhsomO, so what you post reaches people who have no relationship with you — see section 4.

You are responsible for what happens under your account. Keep your password to yourself, and tell us if you think someone else has it.

3. Acceptable use

Don't:

• use AhsomO to harass, threaten, defame, or discriminate against anyone;
• post anything unlawful, or anything you don't have the right to post;
• try to reach data belonging to another company, another user, or a part of the system your role doesn't give you;
• probe, scan, or attack the service, or attempt to defeat its rate limits or access controls;
• post volunteer opportunities that are not genuine, or use a posting as advertising for something else;
• automate access in a way that degrades the service for other people.

Shoutouts, messages, profiles, and event listings are written by people, not by us. We don't review them in advance.

4. Community volunteer postings

A volunteering account's public posting is shown in every company's opportunity list. That is deliberate and is the only thing in AhsomO that crosses between companies.

If you post one: you are responsible for the accuracy of what you describe and for the safety and conduct of the event itself. We are not the organizer, we do not vet events or the people running them, and we are not responsible for what happens at one.

If you sign up for one: you are dealing with the organizer, not with us. When you register, the organizer can see that you are attending and how to contact you. People at other companies cannot see you.

5. Your content

What you write stays yours. You give us permission to store, display, and transmit it for the purpose of operating AhsomO — showing your shoutout to your colleagues, delivering your message to its recipient, and so on. That permission exists to run the service and for nothing else: we don't use your content to advertise, and we don't sell it.

6. Subscriptions

Starting a company on AhsomO is a paid subscription. Whoever creates the company chooses a plan and a number of seats — one seat is one person with an account — and the card is charged before the company can be used. The current prices are on the pricing page, and the price you are quoted at checkout is the price you pay.

• Seats are a limit. Once every seat is filled, nobody else can join with the company's code until an administrator buys more.
• Extra seats are one flat rate, the same whatever the size of the company — adding someone never changes what you pay for anyone else, and never reduces the total bill.
• On a yearly plan the base price is charged up front and again each year. Seats beyond the ones the plan includes are billed monthly.
• Adding seats is charged pro rata from the day they are added. Removing seats reduces the next invoice; we do not refund the part of a period already served.
• If a payment fails we keep the company running while our payment provider retries. If those retries run out, the subscription ends and the company loses access until it is started again. Nothing is deleted when that happens.
• Cancelling is self-serve, from the billing portal. Access runs to the end of the period already paid for.

Employees, Leadership Team members and administrators who join a company that already has AhsomO pay nothing themselves — they take a seat their employer bought. Volunteer organizers have no subscription at all; they pay per posting, below — as does a company for a volunteer event it points at the community rather than at its own people.

7. Paid postings

A volunteer event that stays internal — visible to your own company's people — is free to post, on every plan. A volunteer event pointed at the community, so that people at every organization on AhsomO can see it and sign up, carries a posting fee:

• Volunteer organizers pay a flat $20.00 per posting. They have no subscription.
• A company on the free Volunteering plan pays the same $20.00 per community posting.
• A company on a paid plan pays $10.00 per community posting.

Everything else in AhsomO is covered by your employer's subscription — employees and administrators posting for their own company pay nothing.

Where money is involved, the rules are:

• A posting that costs money isn't published until the payment confirms. Until then it's a draft that only you can see.
• Cancelling more than 24 hours before the event starts returns the fee less $1.00 — $19.00 of a $20.00 fee, $9.00 of a $10.00 one. The dollar held back covers the card processing fee, which the payment provider keeps even on a refund.
• Cancelling within 24 hours of the start returns half the fee — $10.00 of $20.00, $5.00 of $10.00 — because by then the posting has done most of its job: people have seen it and arranged their day around it.
• An internal posting can't be changed into a community one by editing it, since that is what the fee is for; post it to the community as a new event instead.
• Each paid posting includes one free change of date. A second isn't offered; cancelling under the rules above and posting again is the way to start over. Wording, location, capacity, and the times within the day can be changed as often as you like.

Card payments are handled by Stripe. We never receive your card details.

8. Availability

We aim to keep AhsomO running, but we don't promise it will be available without interruption. We may change or remove features, and we may take the service down for maintenance.

9. Ending your use

You can stop using AhsomO whenever you like. If you have an account through your employer, they control whether it stays open.

We may suspend or close an account that breaks these terms, or that we reasonably believe is being used to harm someone. Where we can give notice first, we will.

10. Disclaimers and liability

AhsomO is provided as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profits, or lost data.

11. Governing law

These terms are governed by the laws of [JURISDICTION], and disputes go to the courts of [VENUE].

12. Changes

We may update these terms. If a change matters, we will say so in the app before it takes effect and update the date at the top. Continuing to use AhsomO after that means you accept the new version.

13. Contact

[CONTACT EMAIL] — [COMPANY LEGAL NAME], [POSTAL ADDRESS].

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